Ft Retail Consultancy Limited fully understands the need and the responsibility we hold in protecting and respecting your privacy and looking after your data; both personal and otherwise.
For clarity, FT Retail Consultancy Limited may be both data controller and data processor for your personal data; this can vary between scenarios however can be either or both.
Please be advised that this policy is subject to change, so please return regularly to ensure that you are aware of the latest details.
Data protection law states that we are only able to process personal data if we have a valid reason to do so. The reasons for processing your data include, but are not limited to, performance of contract, contacting you for customer service purposes, to enable billing, remittance, and your consent.
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (Eg, name and contact details)
- Client business information.
How we collect personal information and why we have it
Most of the personal information we process is provided to us directly by you for the following reasons:
- Using our services.
We also receive personal information indirectly, from the following sources in the following scenarios:
- Referral from a third party who recommends our services (after receiving permission for disclosure and use of personal data).
We use the information that you have provided in order to:
- Gain a full understanding of your business needs and requirements to fulfil service functions.
- Process payments for services.
- Administer accounts and keep track of billing and payments.
- Provide customer support.
- Notify you about changes to our services and website.
- Notify you about issues with your services.
- Carry out obligations arising from any contracts entered into between us.
- Provide you with information regarding services you have purchased from us or requested information about.
- Inform you of service or price changes.
- Customise your visit to our website.
We may share this information with external organisations or individuals (as required) only after express consent has been obtained.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting fay@ftretailconsultancy.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored on our servers within the UK. For backup purposes, this data may then be transferred and stored by a third party contracted to FT Retail Consultancy limited, however kept strictly within the UK.
Transmission of information via the internet is not completely secure by its nature. On this basis, we cannot guarantee the security of your data transmitted to our site and transmission of data is done at your own risk. Once FT Retail Consultancy Limited have received the information, we have strict policies and procedures in place to mitigate unauthorised access as much as possible.
We keep your personal data for as long as you are an FT Retail Consultancy Limited client. Once you are no longer an active client of FT Retail Consultancy Limited, your account will be marked as inactive and then kept for up to 5 years after you have cancelled services with us. If you purchase new or reactivate services with FT Retail Consultancy Limited within this timeframe, the clock is reset.
The reason personal information may be kept for this long is due to our legal and/or accountancy requirements. We may keep if for research or statistical purposes. Please be rest assured that your personal data will only ever be kept for necessary reasons and specific purposes as informed by you.
Third Parties
FT Retail Consultancy Limited will never sell your personal data to third parties for any advertising or marketing purposes.
FT Retail Consultancy Limited work closely with a number of third-party providers (e.g. brand suppliers, paying agents) in support of the services provided. FT Retail Consultancy Limited will share essential data with Third-party providers as required. Any personal data we receive may be linked to existing personal data we have and will be governed by this policy as if we have collected it. FT Retail Consultancy Limited will always ensure that your personal data is securely transmitted and your rights regarding personal data privacy are protected.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at fay@ftretailconsultancy.co.uk if you wish to make a request.
Your right to make a complaint
If you have any concerns about our use of your personal information, you can make a complaint to us at fay@ftretailconsultancy.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
FT Retail Consultancy Limited contact details
Fay Truby
E: fay@ftretailconsultancy.co.uk
T: 07811 283899